Refund policy

Return & Exchange Policy

All sales are final. We do not offer refunds.

Every purchase directly supports animal welfare and rescue efforts. The moment an order is placed, those funds are committed to feeding, sheltering, medical care, and protection for animals in need. Issuing refunds would mean pulling resources away from animals who are already depending on that support.

For that reason, we are unable to offer refunds under any circumstances.

Size Exchanges Only

We understand that sizing isn’t always perfect. We therefore allow exchanges for a different size of the same item, when available. Due to the nature of online mockups the final design may appear slightly different than the mockup image, usually larger and more vibrant. 

- Exchange requests must be made within 7 days of delivery

- Items must be unused, unworn, and in original condition

- Customers are responsible for all exchange shipping costs

We cannot offer exchanges for different styles, colors, or products.

Why This Matters

When you place an order with us, you’re doing more than making a purchase — you’re standing up for animals who cannot advocate for themselves. Your support is immediately put to work, and keeping our policy strict ensures that care, treatment, and protection are never compromised.

Thank you for understanding, and for choosing to make a difference with your purchase.

If you have any questions or concerns regarding this policy please reach out to support@cyberkittyco.com.